3A Mindstyle

Excellence & Success are 80% Psychology & 20% Skill

"But the 'Problem'​ is..."​

In our hotel industry, we are constantly faced with ‘challenges’. (I have a genuine and physical aversion to the word ‘problem’. It makes me cringe and shudder. I feel annoyed and agitated when I hear someone using that word. My mental dialogue tells me that the person who uses the word...

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We cannot create 'Observers'​ by simply asking them to 'Observe'​.....

My 1st meeting that morning was at one of the London's more prestigious hotels (Ah! the good ol days when we met people) and I decided to schedule all the following meetings at the same venue. My first meeting : With a hotel owner - a client of my company, Aurora Hospitality. We ordered coffee...

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How To Improve Personal Productivity - A NECESSITY Post Covid

The more I think about it, the more I am convinced that hotel managers are going to need to step up their game once they go back to work post COVID19. And by that I don't mean the business strategy....the strategy will fall into place based on a few external factors that will influence it. The...

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Afternoon Tea in London ☕️🧁

Speaking of AFTERNOON TEAs, it reminds me of my very own experience at another posh London Hotel... A US based corporate client who I was coaching, was visiting London. He was keen to experience the traditional afternoon tea that London is world famous for. Based on the time schedules etc we...

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"The guest was very upset and we needed to retain her business somehow! So we waived her entire stay bill!"​

Case Study : How front office staff's ‘state’ can cause leaks in hotel’s revenue At a recent training for the team of bustling city business hotel, the team cited this issue...that somehow seems to have become a repeating pattern. The guest was very unhappy due to the weak WIFI and internet...

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But...Why & Not? - ​words that break more than make.

3 words that break more than make. Small words that make the biggest difference I recently conducted a 1 day workshop for a prestigious London Hotel. They asked me to come and work on the front office team's confidence levels and improve their ability to say 'no' to guests who insisted on...

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How employee ‘mindset’ can leak hotel’s revenue

Success in business is 80% psychology and 20% skill What does this mean? Very simply, it means that one achieves results they desire based on their mindset rather than their skillset. In the hotel industry environment this becomes particularly true as it is really the most people dominated...

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About Hotelier Excellence™

What is Hotelier Excellence™? Hotelier Excellence™ is a refreshingly different and unique Training, Coaching and Professional Development Programme for the hospitality industry. This programme has been developed to provide much needed and sustainable transformation in the 3As™ Awareness –...

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